Lahtiset

On this page you can find our terms and conditions for online sales.

Sales terms

Updated 12th June 2020.

About e-store

The company acting as a seller is Huopaliike Lahtinen ay, VAT FI08627131. We sell our products to consumers age 18 or older in Finland, in the EU and Norway, Switzerland and Great Britain. Companies please contact our customer service, info@lahtiset.fi, for sales. Products are delivered from the manufacturer’s warehouse in Finland. All prices include VAT but no shipping costs. We reserve the right to change prices and shipping costs.

How to order

Products are mainly ordered via the shopping cart at lahtiset.fi. All orders will be confirmed by e-mail, stating the price of the order, shipping charges and ordered products. Order confirmation requires providing a valid notification e-mail address when ordering. The Customer agrees with sales terms when placing an order. Registered customers can check the contents of their order using their account.

Terms of payment

The products and their shipping costs must be paid when placing an order. We accept the following payment methods: Paytrail, Stripe and PayPal. Please choose the one most suitable for your purpose. We deliver products when the payment has been approved. We do not deliver products by cash on delivery.

Delivery time

Orders are processed usually in 1 to 3 days, transport time is 1 to 2 working days for Finland, about 3 to 5 working days abroad. We deliver products every day. At peak times (eg. Christmas time) processing may take longer.

Delivery method and shipping costs

Shipping costs include packing and delivery charges. You can view shipments cost in shopping cart after selecting the payment and delivery method. We ship orders to Finland by Matkahuolto, shipment can be tracked via their service. Deliveries to other EU countries are shipped via GLS and also these consignments can be tracked using the track ID. In case of exchange or return the return charges must be covered by the buyer.

Exchanges and Returns

The customer has a 14 day return and exchange policy according to the Finnish Consumer Protection Act. For an exchange the products can be shipped to us by a  service you favour or if you want to take advantage of our low-cost GLS price, please contact our customer service at info@lahtiset.fi. Please provide the shipment with replacement instructions:

    • your name, address, telephone number and e-mail address
    • delivery note or a copy
    • your instructions for the exchange

Return Policy applies only to products unused and sellable. Refusal from receipt of goods or return without a note is not accepted as a return, a notice must be provided. The notice of withdrawal can be made free-form, either by e-mail or with the product. It must, however, contain the following information:

    • your name, address, telephone number and e-mail address
    • bank details for refund
    • delivery note or a copy

Return address:

Huopaliike Lahtinen ay
Partalantie 267
42100 Jämsä
Finland

Returns can be made using the forwarder desired. If you want to take advantage of our low-cost GLS prices, please contact our customer service for instructions at info@lahtiset.fi. We do not accept returns after 14 days from delivery. When the return is processed and approved,  money will be returned using the same service as the original transaction.

Transport failure and defective products

If the shipment is damaged during transport, the forwarder must be notified at the time of receipt.

In case the shipment contains incorrect product(s) or a product is defective, the customer must notify the seller at info@lahtiset.fi or by phone +358 14 768 017.
Notification of incorrect delivery or a defective product must be made no later than within 14 days of receipt of the goods.

Miscellaneous

We reserve the right to change our Sales Terms. Customers must read and accept our Sales Terms valid at a time before placing an order.