Felt boots do not stretch out; on the contrary, they may shrink at the beginning, therefore a boot which fits perfectly in a shop may later appear to be too small. Purchasing boots which are one size too large would be more convenient.

Felt boots do not require much caretaking. After usage, it is recommended to shape the boots in their form by filling them with paper, for instance, and drying them at a low heat (+40 C). If the felt boot becomes soaking wet, it can loose its form, so direct water should be avoided. The surface can be easily cleaned by brushing. The preferable choice for storing the boots is a dark location at room temperature or colder. Felt products also need to be protected from moths.

Products are ordered via the Internet at Lahtiset Shop via the shopping cart.

All orders are confirmed by e-mail, stating the price of the order, delivery costs and the ordered products. To receive an order confirmation, you must provide an email address when ordering.

The customer agrees to the delivery terms valid for each order.

Customers registered through the user account on our website can check the content of the order.

The products and their shipping costs must be paid when placing an order. From orders placed in Finland we accept the following payment methods: e-payments from Nordea, OP Bank Group, Danske Bank, Aktia, Paikallisosuuspankki, Säästöpankki, Handelsbanken, S-Bank, the Bank of Åland, as well as Master card and Visa. Verifone / Point Payment acts as an operator. For orders outside Finland we use PayPal as payment method. We deliver the products when the payment has been approved. We do not deliver products by cash on delivery.

Orders are processedusually in is 2 to 5 days, the transport time is 1 to 2 working days for Finland, about 3 to 5 working days abroad. We deliver products every day. At peak times (eg. Christmas time) processing may take longer.

Shipping costs include packing and delivery charges. You can view shipments cost in shopping cart after selecting the payment and delivery method. We ship orders to Finland by Postnord and Matkahuolto, shipment can be tracked via their services. Domestic deliveries can be returned free of charge. Deliveries to other EU countries, Norway and Switzerland are shipped via GLS and also these consignments can be tracked using the track ID. In case of return charges are paid by the buyer.

The customer has a 14 day return and exchange policy according to the Finnish Consumer Protection Act. For an exchange please provide the shipment with instructions:

your name, address, telephone number and e-mail address
delivery note or a copy
your instructions for the exchange
Return Policy applies only to products unused and saleable. Refusal from receipt of goods or return without a note is not accepted as a return, a notice must be provided. The notice of withdrawal can be made free-form, either by e-mail or with the product. It must, however, contain the following information:

your name, address, telephone number and e-mail address
delivery note or a copy
Return address:

Huopaliike Lahtinen ay
Partalantie 267
42100 Jämsä
Finland

Returns can be made using the forwarder desired. We do not accept returns after 14 days from delivery. When the return is processed and approved, the money will be returned to your bank account or debit/credit card.

If the shipment is damaged during transport, the forwarder must be notified at the time of receipt.

In case the shipment contains incorrect product(s) or a product is defective, the customer must notify the seller at info@lahtiset.fi or by phone +358 14 768 017.
Notification of incorrectdelivery or a defective product must be made no later than within 14 days of receipt of the goods.